Nothing Makes You Feel More Appreciated Than An Elephant In The Mail

The other week I got a call from my 4 year old daughter Holli. She said “daddy you got a letter… Can I open it?” I hesitated a little, then and asked her to put mum on the phone. After a few questions and telling her if it was important to put it aside, I let Holli open it.

I hear the rustling of the envelope over the phone and my daughter shouts “It’s an elephant”… Totally confused at this point I wait patiently for more of an explanation…

I hear my 8 year old  son DJ chime in and get the suspicion that the phones been chucked aside as they begin to argue over who gets to hold the so-called elephant.

To my rescue, the phone is picked up by Cassi and she says “it’s a card with an elephant on the front” then she begins to read “Hi Ben, it’s been 2 years since we had you visit Skyscrapers BNI club in South Perth. We really enjoyed having you along. If you’d like to come visit again, please contact me and we’ll arrange a time..”

Now I was very surprised to receive this… I have received a card from them previously after 3 months, and had received 2 Christmas cards… But 2 years later, for them to still be making an effort to let me know they appreciate me, even though all I ever did was attend as a guest to a single meeting, which really impressed me!

We can learn a lot from this particular BNI club, they know how valuable relationships are. BNI as an organization is all about cultivating referrals and building business relationships. I personally don’t belong to any club, but I’ve attended various clubs and have always been impressed by the community atmosphere.

Hand written thank you cards, Christmas cards, holiday cards or even just ‘because I thought of you’ cards are amazing marketing tools that help build strong relationships. Like newsletters they are non-sales, so the reader doesn’t feel that your trying to lure them into buying something which takes their defenses down and give you some time to create an emotional bond with them.

If you haven’t got a newsletter going yet, but need to keep your customers loyal, consider greeting cards as a stepping stone into a solid customer relationship strategy. They are amazingly affordable and they can make all the difference between your prospect staying or straying when it comes time to re-purchase in the future!

Move sideways to advance

The best career move isn’t always upward. Taking a side trip—a lateral transfer—can prove your commitment while teaching you new skills. Some tips:

• Evaluate the opportunities. When the possibility of a lateral move opens up, take a good look at what you’re likely to learn from it. You don’t want to repeat the same experiences, but expand your skills.

• Compare the job with your goals. Think about where you want to go in your career and what you want to accomplish. If a lateral move takes you closer to your target by teaching new skills or bringing you to the attention of hiher-ups, jump at it.

• Expand your network. The more people you know in your organization and industry, the better positioned you are for success. Consider lateral opportunities for their potential to help you meet leaders and experts you wouldn’t run into otherwise.

• Prove your abilities. Use your sideways move to show you can handle greater responsibility. Volunteer for tough assignments in your new position, and you’ll impress co-workers and managers with your initiative.

• Don’t be forgotten. The danger with a lateral move is that you might fit in so well to your new position that you stall. Stay in touch with your previous managers and colleagues so they remember your willingness to adapt and change.

Information Overload? What’s going down on the Internet

The Internet is a busy “place,” what with all that data running across the virtual landscape.

Here’s a quick snapshot at what kind of traffic it handles on a daily basis:

• Data. Enough information flows through the Internet in a 24-hour period to fill 168 million DVDs.

• Email. The U.S. Postal Service would need two years to process the 294 billion emails sent daily.

• Blogs. They’re everywhere! Two million blog entries are posted on a typical day.

• Facebook. Approximately 172 million people visit Facebook in a day, spending a total of 4.7 billion minutes, updating 532 million statuses, and uploading 250 million photos.

• Video. Web surfers watch 22 million hours of video on Netflix every day; 864,000 hours worth of video are uploaded to YouTube.

• Music. People listen to 187.6 million hours of music streamed from Pandora in a day; if a time-traveling computer went back to the year 1 A.D. to stream that much, the music would still be coming today.

 

Harry S. Dent Forecast Kennedy Style Direct Marketing in “The Great Depression Ahead” (Only about 40 years too late)

Recently I read a book by Harry S. Dent called ‘The Great Depression Ahead. Good book. I got some good ideas out of it and it wove a really good story. Personally I like the idea that demographics drive everything in the economy – makes sense to me.

Harry offered up a throw away section about the future of business. He forecast that businesses would cease to be product centric. “I sell plasterboard” or houses or insurance or whatever the product happens to be.

Harry believes that instead, business owners will focus on putting together customer groups that can be sold related products by the one company.

Sounds a lot like what Dan Kennedy and most (good) direct marketers have been saying for years. Pick a market and acquire the customers and find as many ways to monetize them after the first sale as you humanly can.

Say you are a carpenter – someone gets you to build them a pergola. At some point there are other major projects that these customers will need to get done. Could be a new garage or shed, renovations, new kitchen, new bathroom, home maintenance services such as lawn mowing, gardening you name it all of these services you could offer to your customers or else you could work in a joint venture arrangement with other service providers.

This sort of thing can happen regardless of industry. The same could be done for a tailor or a dry cleaner or almost any other business, just as easily.

But the lynch pin of this strategy comes down to one thing: your ability to grow and create a strong relationship with your customers for years on end. In the end that is what is going to determine if your business is loyal and stable.

Even if someone is only satisfied with your service, you can resell to them as long as you build the relationship with them. The strongest base of any customer retention program is a printed monthly newsletter.

Everyone who understands Dent’s view of business realizes two things.

Number one: You need to forge a strong long term bond in order to get sales beyond the first from your customers.

Number two: The best way to do this is with sustained readership in the form of a monthly printed newsletter. For most this takes the form of a 4 page customer newsletter. ‘You’ shows up monthly, they read your newsletter and remember you – repeat purchase from you and refer new customers to you.

Aggregating customers for life is the cheapest way to be in business. It doesn’t have to happen slowly either. It can happen very fast. Getting started is the first step to find out what the payoff of for a newsletter will be, organise a no obligation no cost newsletter suitability audit simply call 1300 120 006 or go to www.newslettermarketingsystems.com.au/get-started

Positioning: An Integral Part in Business Success

It’s beyond impossible to escape continuous advertising. All of us are exposed to it. It’s all over the place. The most effective businesses are those with highly established brands. In order to achieve successful advertising, brand recognition is very crucial.

 

I’m not referring to the million-dollar corporate branding where everyone in the planet is aware of your logo, since most likely the case here is that you don’t have the financial capacity to do this and almost certainly it would take several years for people to recognize you. Rather, the branding that I’m referring to is the mental and emotional association shaped every time the general public think or hear about you and your business.

Generally, there needs to be an element that positions you above and beyond your competitors. Who do you happen to be? Do you have a unique selling proposition (USP)? What is your area of specialization? When individuals talk about your business, what could be the initial thing they associate it with? Regardless of the kind of enterprise you may have, determine the factor that separates and generates you as the pro, the in-demand person of authority. What are the things that you can provide that the rivals can’t? Evaluate your strong points. Assess your contenders’ weak spots. By accomplishing this, you will swiftly develop your USP as well as have a far better feeling of your brand.

As soon as you determine your identity, efficiently and incessantly endorse your business to your potential customers. When you outline who you are and develop your label, the main objective is to associate it with your particular expertise, with the intention that when somebody stated your brand, a prospective client would likely say, “He’s the one who specializes in…,” or, “Yup! He’s the ___ guy.”

That which you represent is actually as imperative as what products and services you provide. Advertising has grown into more about interacting with your potential customers and not talking at them. It’s more about relationships and trust building. Be candid about your brand, what you represent, and what you have to offer, else your prospects will realize your fabrications and walk away.

Hiring Follies: Common and Bizarre Interview Gaffes

A recent survey by CareerBuilder spotlighted some of the worst mistakes a candidate can make during an interview. Over 3,000 hiring and HR managers named the biggest errors a job-seeker might commit:

• Answering a cell phone or texting during the interview

• Appearing disinterested

• Dressing inappropriately

• Appearing arrogant

• Bad-mouthing current or previous employers

• Chewing gum

And the managers also shared some of their worst experiences with a job candidate:

• One candidate brought a “how to interview” book to the interview.

• Another asked, “What company is this again?”

• A candidate put the interviewer on hold during a phone interview. When she came back on the line, she told the interviewer that she was arranging a date.

• When a candidate interviewing for a security position wasn’t hired on the spot, he painted graffiti on the building.

• A candidate wore a Boy Scout uniform to the interview and never explained why.

• One candidate was arrested by federal authorities during the interview when the background check revealed the person had an outstanding warrant.

• A candidate talked about promptness as one of her strengths—after showing up 10 minutes late.

• Driving to his interview, one candidate passed, cut off, and flipped his middle finger at another driver. You guessed it—the other driver turned out to be his interviewer.

• A candidate referred to himself in the third person.

• Another took off his shoes during the interview.

• One candidate asked for a sip of the interviewer’s coffee.

• And finally, a candidate told the interviewer she wasn’t sure if the job offered was worth “starting the car for.”

Don’t get caught without an updated business card

An acquaintance who asks for your business card is paying you a professional compliment. Don’t blow the opportunity. Always have a card handy, and follow these tips:

• Set a goal. You’ll be less likely to forget your cards if you have a plan for using them strategically. For instance, you might set a goal of giving out 5 – 10 cards every day.


• Invest in a good design. Make sure your cards look professional and attractive so you’ll enjoy handing them out. This will also serve as a motivation to keep your cards with you.

• Practice your presentation. How are you going to introduce yourself and offer your card? How are you going to make a positive impression?

• Keep your cards neat. Buy a nice business card case instead of jamming cards into your pocket or wallet where they’ll get bent.

• Keep business cards everywhere. Store them in your glove compartment, in your gym bag, in your desk drawer, in your coat pocket, and in your briefcase so you never have to admit, “I don’t have one with me right now.”

Be Inspired from Your Desk

Sitting in an office for eight (or more) hours of the day can make it difficult to remain constantly motivated when at work. Such intense and stationary work has a tendency to make even the best of us feel depleted and exhausted when the time comes to leave the office at the end of the day. The good news however is that just a few small habits and actions can actually make a big difference to help you keep up your creativity, energy and enthusiasm.

Tidying up your desk can be surprisingly effective. It’s hard to feel inspired sitting in a mess, so making your workplace uncluttered and organised is a good idea, as is investing in tools such as a favourite pen or a great planner.

Another good idea is just to enhance the view from your workspace. Simple visual pleasures such as a beautiful calendar or a small print can make you feel better about being where you are.

Writing a Press Release

A number of mistakes are commonly made by people writing press releases, though the good news is that they are easy to avoid once identified.
One common error is showing the press release to friends instead of getting the opinion of a professional. Another is using a headline that is rather weak in nature. The headline of a news release is the absolute most important part of the release. If an editor is not instantly grabbed by your headline, chances are he or she will not carry on and read the rest of the release, no matter how scintillatingly written it may or may not actually be.

A really good press release kicks off with a “grabber” of a first line, then the first paragraph reveals the essential nature of the story. It should be direct, interesting, short and to the point. It is also a good idea to include quotes from a real person several times during the release to add color and life.

Get Organized

Time management for a whole family can be pretty difficult, and it is certainly very different than time management for an individual. With multiple people trying to go in different directions, keeping on track can certainly be a challenge. That said, it is definitely possible to get your family organized.

One good method of organization is to hold family meetings. Family meetings offer the ideal forum for a family to be able to share their successes, plan upcoming events, talk about any issues that may be causing problems and think of solutions together. Because all members of the family will know that they have a chance to actually be heard, they are much more likely to want to contribute to the family plan and feel a sense of pride that will give them the motivation to do their part. Regularly scheduled family meetings will help you keep your family focused.